OKCFARMTRUCK TERMS AND POLICIES

 

Shipments within the United States Terms & Conditions

Please see our International Orders policy below for orders shipping outside the US.

  • We understand that when you make an order, you want your parts as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. We work closely with our suppliers in order to have the products in stock in our warehouse and ready to ship.  
  • Items will have availability status shown once a size/color/quantity is selected on the product page; this availability status will also be shown on the shopping cart page before you check out. If you select an expedited shipping method, please note that this will not reduce the lead time before the order is shipped! Same goes for items that are out of stock.
  • A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping.  For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.

 

Order Processing Time

Orders generally ship within 1-5 business days from when your order is placed. Orders with back ordered parts will be held until the order can ship in full. If you have questions regarding the wait-time please give us a shout and we will get an ETA to you quickly!

Shipping Method Explanation 

Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days.

USPS First-Class Mail Parcel

  • Delivery typically in one to three business days. PLEASE NOTE: This is guarantee is offered by the United States Postal Service and applies to the order after it is picked up from our warehouse by the carrier, not immediately after the order is placed. Standard order processing time still applies.

USPS Priority Mail

  • Delivery typically in one to three business days. This is displayed as Priority Mail 1 Day, Priority Mail 2 Day, or Priority Mail 3 Day depending on the delivery destination. PLEASE NOTE: This is guarantee is offered by the United States Postal Service and applies to the order after it is picked up from our warehouse by the carrier, not immediately after the order is placed. Standard order processing time still applies.

Priority Mail Express

  • Delivery typically overnight and by 10:30 am. PLEASE NOTE: This is guarantee is offered by the United States Postal Service and applies to the order after it is picked up from our warehouse by the carrier, not immediately after the order is placed. Standard order processing time still applies.

APO

APO orders will be shipped via USPS Priority Military Mail, please allow an additional 1-5 business days to process your order.  

Alaska / Hawaii / U.S. Territories

Orders shipping to Alaska, Hawaii and U.S. Territories including Puerto Rico, Guam, and U.S. Virgin Islands will ship via the United States Postal Service, please allow an additional 1-5 business days to process your order.

Delivery Policy

Typically packages will be left at your door and do not require a signature. If you absolutely need one way or the other, please contact Customer Service before placing your order.

Damaged Goods

Please let us know within 48 hours of delivery if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (USPS). We will assist our customers in these claims. Failure to photograph and keep all packaging materials for inspection may disqualify you from product replacement or reimbursement. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

 

International Shipping Terms & Conditions

  • Prices are shown in US dollars.  For conversion, we recommend using a Currency Converter.
  • Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices. It is against the law!
  • Customer is responsible for all shipping and brokerage charges for returns.
  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
  • Any items shipped COD or having additional brokerage fees that are charged to OKCFARMTRUCK upon delivery will be rejected. SEE FULL REFUND POLICY BELOW.

Priority Mail International

  • Delivery typically six to ten business days. PLEASE NOTE: This is guarantee is offered by the United States Postal Service and applies to the order after it is picked up from our warehouse by the carrier, not immediately after the order is placed. Standard order processing time still applies.

 

 

Refund Policy

If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.

Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. A $5.00 restocking fee will be charged. Please continue to read for more details.

  • Returned products must be in new, unused condition and include the original box and/or packaging with all part labels included.
  • Once your return is received and inspected by OKCFARMTRUCK (usually within 24 hours of receipt), your refund will be processed. If your return is requested within 30 days of delivery of your item, we will issue a refund to your original payment method minus a $5.00 restocking fee. After the 30 day period, all refunds will be issued back via store credit minus a $5.00 restocking fee. Please note that depending on your credit card company, it may take an additional 2 - 10 business days after your credit is applied for it to be posted to your account.
  • You are responsible for all shipping costs associated with getting your order back to our Oklahoma warehouse.
  • See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RMA (Return Merchandise Authorization) number and will need to be returned to OKCFARMTRUCK in Oklahoma.

Return Shipping Options

  • You have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
  • All shipments must be made prepaid; packages shipped COD will be rejected.

Undeliverable 

  • If an order or package is returned to us by the shipping carrier as undeliverable for any reason, the contents will be refunded to the customer minus a $5.00 restocking fee. Shipping will not be refunded. If you wish to attempt the delivery again, you will need to place another order online and use a different address or carrier.

Exchanges

  • We do not accept or process exchanges. If you received an item you wish to return, please follow the refund policy and instructions listed in these terms. To receive the correct item you want, you may place a new order online.

Used or Damaged Merchandise

  • Any merchandise which shows signs of use (wear, grease, dirt, smell, pet hair, scuffing, mounting, etc,) or otherwise is in a condition other than it was received, cannot be returned. If an item is returned to us and after inspection is flagged as unsellable, a refund will not be issued and the inventory will not be returned to the customer.

International Returns

  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
  • Any items shipped COD or having additional brokerage fees that are charged to OKCFARMTRUCK upon delivery will be rejected.

Order Cancellation / Modifications

  • If you change your mind, act fast! We turn around and process orders very quickly.
  • Orders can be modified or cancelled only while their status is labeled "Processing." Once an order has a status of "Fulfilled," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out or has already left our warehouse.

RETURNS PROCESS:

You can request a Return Merchandise Authorization number (RMA#) by emailing us at contact@okcfarmtruck.com.

Step 1: Provide us with your original order number, the part you are returning, and the reason for the return. In the event that you received the wrong item or there are damages, please provide pictures as proof so that we can see what’s going on.

Step 2: Write your Return Merchandise Authorization number (RMA#) on the outside of the box before shipping it back to OKCFARMTRUCK. You have 30 days from the day the RMA# is issued to return your merchandise so please be sure to ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container if it is in good condition.

Step 3: Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:

Catalyst Management Group 
Attn: Returns (RMA# XXXX)
2727 W Reno Ave

Oklahoma City, OK 73107

Please retain your return tracking information. OKCFARMTRUCK is not responsible for packages lost during return shipment. You will receive a confirmation email from OKCFARMTRUCK when your return is processed which will include the details of the refund.

Questions / Concerns

  • If anything is unclear or if you have a special circumstance, give us a shout!
  • We can be reached at contact@okcfarmtruck.com Mon - Friday 8:00am - 5:00pm CST